GENERAL TERMS AND CONDITIONS OF PURCHASE
This document (together with the other documents referred to herein), regulates the use of this website and the purchase of products therein (hereinafter the Terms and Conditions).
These Terms and Conditions may be modified with no prior notice; it is the user’s responsibility to read them regularly, as the terms and conditions valid at the time of use of the website or the conclusion of the Agreement (as defined in this legal notice) shall apply.
These General Conditions are governed by Spanish law. The parties submit, with their choice, to resolve conflicts and to waive any other jurisdiction of the tribunal courts of the user’s domicile.
This website is operated under the name DOGMON (mydogmon.com) by DOGMON SOLUTIONS, SL. , a Spanish company with registered business address at Calle Puerto de Fuenfria 11 (parcela 923), Venturada, Madrid, included in the Mercantile Registry of Madrid, Volume 34869, Page 25, inscription 1, Sheet M-627129, and holder of Spanish Tax ID No. (CIF) B87590196. Contact: email: firstname.lastname@example.org, tfno. 918438271
Visits and website browsing data
Availability of items and purchase limits
The items offered for sale on this website are only available for shipping as specified in the section entitled Deliveries.
All orders are subject to stock availability in our warehouses. If an item is not in stock, despite having been added to the shopping basket and paid for, we reserve the right to provide customers with details of quality replacement products at an equal or lower price than the missing item. Should the customer not accept the replacement items offered, they will be entitled to a full refund for the amount paid for the non-available item.
Entering into a contract
The information included in these Terms and Conditions and the details contained on the website do not represent a sales offer, but rather an invitation to enter into a contract. No contract shall exist between the customer and DOGMON SOLUTIONS SL regarding any products whatsoever until an order has been expressly accepted. In the event that DOGMON SOLUTIONS SL does not accept the offer but an amount has already been charged to the user’s account, said amount shall be reimbursed in full at the earliest possible opportunity.
Orders shall be placed in accordance with the terms and conditions included in the section entitled How to buy, and payment duly authorised. Once these steps have been completed, the customer will receive an email confirming the purchase. This does not necessarily imply that DOGMON SOLUTIONS SL has accepted the order. All orders processed via the online store shall be subject to acceptance. Should any incident occur with the order, the customer will be informed by any of the electronic or digital means that they have accepted by agreeing to the website legal terms and conditions of use.
Refusal to process an order
DOGMON SOLUTIONS SL reserves the right to withdraw or modify any products on the website at any time, with no prior notice. Although we will make all reasonable efforts to process all orders and send all items, exceptional circumstances may arise that prevent us from processing an order. Should this occur, the affected party shall be duly informed and will receive a full refund for the amount paid.
DOGMON SOLUTIONS SL accepts no responsibility for the withdrawal or modification to products featured on its website, regardless of whether they have been sold or not; likewise, it accepts no responsibility for the withdrawal or modification to any of the contents included on the website.
Orders shall be delivered in accordance with the terms and conditions specified in the specified offer depending on if stock is available. All efforts shall be made to meet the shipping deadline following confirmation of the order. An order is considered to have been delivered when the recipient thereof has signed a delivery note after having duly identified themselves to the courier or store assistant in the case of deliveries to physical stores.
Inability to deliver an order
After 3 unsuccessful delivery attempts (due to the absence of the addressee or reasons not attributable to us), we will contact the customer via any of the electronic means they have provided to inform them of the situation. In these circumstances, we may require the customer to collect the order from the premises of our courier nearest to the address that the order should have been delivered to. The collection period from the courier’s premises will depend on the legislation applicable to each region or country, and therefore customers are urged to collect their orders as soon as possible; otherwise the order will be returned to origin and we will assume that the customer wishes to withdraw from the Contract. Should this occur, we will refund the amount paid for the items as soon as possible, but not any shipping costs.
Price and payment
All efforts are made to ensure that the prices given are correct, although errors may occur due to factors beyond our control. Should this occur, DOGMON SOLUTIONS SL shall inform customers that have placed an order for these items, withdraw them from the order and refund the amount thereof or offer them the opportunity to cancel the entire order. If DOGMON SOLUTIONS SL is unable to contact the customer, it shall be entitled to cancel the order and refund the amount paid.
The prices given on this website are inclusive of Spanish VAT (Value Added Tax) but do not include the shipping costs, which shall be added to the order total during the checkout process. These costs vary depending on the country or region the order is to be shipped to, as specified in the section entitled Deliveries.
DOGMON SOLUTIONS SL reserves the right to modify the prices of the online store at any time, with the exception of the conditions referred to above, although said changes will not affect orders that have already been placed in any way.
Payment of orders may be made using a Visa or MasterCard or the PayPal system.
In both cases payment must be made when confirming the order. Credit cards are subject to checks and authorisation by the issuing organisation. Should payment not be authorised, DOGMON SOLUTIONS SL accepts no responsibility for any possible delays in delivery.
Exchanges and refunds policy
- Right of withdrawal: Pursuant to applicable legislation, customers may withdraw from the Contract (except when the object thereof is subject to exclusions to the right of withdrawal referred to in these Terms and Conditions) within 14 calendar days following the date of delivery of their order. In this case, they will receive a refund for the items in question. Customers shall be liable for the direct costs of the return except in the case of returns to physical stores, which do not incur any costs for customers. Customers may exercise their right to withdrawal by sending a written withdrawal or by returning the products. This provision does not affect the consumers’ statutory rights.
- Contractual right of withdrawal: the deadline for accepting returns of items purchased on the website is 14 calendar days following the date of purchase. Items may be returned in two ways: via any of the DOGMON SOLUTIONS SL physical stores situated on the Spanish mainland or via the online store.
- Returns to physical stores: items may be returned to our stores provided that they are in the same condition as when dispatched, have not been used or worn and include the original packaging and tag, together with the receipt the customer received with their order and the duly completed returns note included with the delivery. If the store accepts the return, the customer will receive a receipt for this transaction which they must keep for any future claims. The money will be reimbursed several days later (approximately one week and up to a maximum of 14 calendar days following confirmation of the return by DOGMON SOLUTIONS SL) in the case of returns to physical stores, and always via the same method as the means of payment used for the order.
- Returns via the online store: customers may return items via the online channel by sending the unwanted items in exactly the same condition as they were delivered, unused and with the original packaging and tags, together with the duly completed returns note included in the order. Customers may return items by the means of transport of their choice within the established deadline, although DOGMON SOLUTIONS SL will not accept any freight collect packages. Customers shall be liable for the goods until they reach our facilities and the acknowledgement of receipt has been checked. Once in our facilities, the quality department will inspect the goods to ensure that they are in perfect condition. When the return has been approved, a refund shall be made for the items via the same method used for payment. The reimbursement period may vary slightly depending on the customer’s bank.
Onc the return has been accepted by the physical store or the quality control department of the online store the amount paid for these items will be refunded. The customer shall be liable for all direct costs arising from the return of items when they are not returned to a physical store, which does not incur any costs for the customer. Customers may exercise their right of withdrawal by sending the duly completed document to this effect included with the order.
In all cases the right of withdrawal is associated with the return of items in the same condition as when they were dispatched by DOGMON SOLUTIONS SL, namely, unused, in their original condition and and tags.
Faulty products: if a customer receives an item which they consider does not comply with the terms and conditions of the Contract and is faulty, they must contact the DOGMON SOLUTIONS SL Customer Service Department in order to resolve the situation. Refunds for articles which are indeed faulty shall be made via the same method of payment used when placing the order.
Limitation of liability
DOGMON SOLUTIONS SL is hereby exonerated from all liability arising from:
- Errors on the website attributable to force majeure, unforeseen circumstances and other non-attributable causes
- Technical and/or mechanical difficulties or viruses that may occur whilst connected to the Internet, in the computer systems (software and hardware) or in the documents and files stored on computers.
- Access by minors to contents included on the website. It is the responsibility of parents or guardians to conduct adequate monitoring of the activity of children or minors under their care.
- Likewise, DOGMON SOLUTIONS SL is not liable for the accuracy, updating and legality of the contents of the websites which, where appropriate, are proposed by the company or linked thereto. DOGMON SOLUTIONS SL is exonerated from all liability to users regarding the legal conditions of use and the contents of the various websites proposed by or linked to DOGMON SOLUTIONS SL, and the decision to accept them is the sole responsibility of the user.
DOGMON SOLUTIONS SL does not accept responsibility for any communications including the name of DOGMON that have not previously been authorised by DOGMON SOLUTIONS SL Likewise, you are hereby informed that all communications concerning actions or calls for participation in any event related to the brand shall always be published on the official website or any of the official social network channels on which the DOGMON brand is present.
©DOGMON All rights reserved. All the contents displayed on this website, including its graphics and source code are the property of DOGMON SOLUTIONS SL, Internet users accessing this Website may view the contents therein and download or reproduce them for their private and personal use on their IT systems, provided that they are not subsequently transferred to third parties or installed on a server connected to the Internet or a local computer network. The distribution, modification, transmission, public communication or any other act that has not been specifically authorised by the holder of the exploitation rights are strictly prohibited. Failure to comply with any of the aforementioned rights may constitute a breach of these terms and conditions, and an offense punishable in accordance with Article 270 and successive articles of the Spanish Criminal Code currently in force. DOGMON® and its logo are trademarks of DOGMON SOLUTIONS SL and use thereof is strictly forbidden without the specific authorisation of the owner. mydogmon.com is a domain name registered by DOGMON SOLUTIONS SL Domain names registered by DOGMON SOLUTIONS SL may not be used in connection with products and services other than those belonging to the aforementioned company, and may under no circumstances be used in a way that may generate confusion amongst our customers or bring discredit to DOGMON SOLUTIONS SL
Modification of Terms and Conditions
DOGMON SOLUTIONS SL reserves the right modify these Terms and Conditions at any time. Valid Terms and Conditions shall be those in effect at the time the user visits the website or places an order. This does not include those cases where by law or decisions adopted by government bodies we are obliged to apply changes retroactively, in which case, the possible changes shall also affect orders placed previously.
Law and jurisdiction
These General Terms and Conditions of Sale are subject to Spanish Law. In the event of any disputes, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals corresponding to the user’s address, expressly waiving the right to any others.
Browsing our website is totally anonymous and our web server(s) will only conserve a series of public data that can be freely accessed for statistical purposes only. These data are the domain name or IP address of the Internet service provider; the date and time our website was accessed and the Internet address where the hyperlink leading to our website is located.
Occasionally we may use a technology called ‘cookies’ in order to provide a series of personalised contents and/or services. A cookie is a small element of data that a website can send to the user’s browser program. In turn, this element can store itself on the user’s hard drive to tell us when the user returns to our website. At all events, users can always specify that they wish to receive notification before accepting any cookie on the preference settings of their browser programs. The following data will be stored in each cookie: date and time of the last time the user visited our website, content design that the user chose during his/her first visit to our website and security elements involved in the control of access to restricted areas.
Data of a personal nature
In some areas of our website the user will be asked to provide a series of personal details. The user will always have the option of accepting or rejecting the legal terms and conditions under which the information is provided. If the user accepts them, these data are always voluntarily provided by the user following an indication to this effect on the corresponding screen. Users are entitled to access this information at any time in order to object, rectify or cancel it. DOGMON SOLUTIONS SL with registered business address in Madrid, at Calle Puerto de Fuenfría 11, (parcela 923) Venturada and holder of Spanish Tax ID No. (CIF) B87590196, holds permanent liability for and ownership of the file and undertakes to comply with current legislation regarding the automatic processing of data, with particular reference to Organic Act 15/99 for the Protection of Data of a Personal Nature of 13 December.
What is a cookie?
A cookie is a small text file that a website places in a user’s PC, telephone or any other device to record information on the user’s browsing of the website. Cookies are necessary to make browsing easier and make it more user-friendly, and they never harm the device on which they are installed. This policy uses the generic term cookie, as it is the main method for information storage used by this website. The “Local Storage” browser space is also used for the same purpose as the cookies. All the information included in this section therefore also applies to this “Local Storage”.
What are cookies used for?
Cookies are an essential part of the operation of this website, as they improve user browsing experience. Information collected by cookies helps us improve the website by providing us with details of usage volumes and patterns and enabling us to adapt the website to user interests.
What are cookies not used for?
No sensitive personal identification data is stored, such as addresses, passwords, credit card data, etc.
Can cookies be disabled?
Cookies are not necessary for the working of the website, so users can reject or eliminate cookies on their computers at any time. Nevertheless, if users select such a configuration, it is possible that they might not access the website efficiently, or that they might not be able to take advantage of some of the services the website offers.
Steps to restrict, block or eliminate cookies can vary from one Internet browser to another, so we recommend that users follow the instructions provided by the manufacturer of the Internet browser in use. However, in the case of most Internet browsers, cookie configuration can usually be located in the “Preferences” or “Tools” menus.
To permit, get informed about, block or delete the cookies that have been installed on your computer you can change the options of your computer’s browser.
Find information here on how to do so in the case that you use the browser:
What are cookies not used for?
No sensitive personal identification data is stored, such as addresses, passwords, credit card data, etc.
Who uses the data stored in cookies?
Some of this website’s cookies are used exclusively by DOGMON SOLUTIONS SL and others are also used by other parties authorised by DOGMON SOLUTIONS SL for specific periods for the same purposes as described above.
Cookie types used by this website
Session cookies: Temporary cookies that remain in the browser cookie file only while the user is navigating the website, so they do not stay registered on the user’s hard disk. Data obtained using these cookies serve to analyse web traffic patterns, so we can improve the website content.
Persistent cookies: Cookies stored on the hard disk that are read by our website every time the user makes a new visit. This type of cookie has a set expiry date. Used to facilitate purchase and registration services.
Strictly necessary cookies: Those that serve to ensure correct navigation, enable the payment of goods being ordered, or ensure a page is loaded correctly.
Analytical cookies: For routine maintenance and to ensure the best possible service to the user, websites normally use this type of cookie to gather statistical data on activity.Third-party cookies: These are used by the servers of third parties working with DOGMON SOLUTIONS SL; they require prior authorisation, and are for a limited time and purpose only. These cookies are used by external content complements such as Google Maps, Google Analytics, etc.